Kenya Airways has apologised to the Nigerian Civil Aviation Authority over the mistreatment of Nigerian passenger, Gloria Omisore, and for issuing a misleading statement on the incident.
The apology followed a meeting between the airline’s management and NCAA officials in Abuja on Tuesday.
The NCAA’s Director of Consumer Protection and Public Affairs, Michael Achimugu, disclosed this in a post on his official X handle.
“Their team has apologised for the obfuscation of facts in their earlier statement. They also admitted that phone call or not, it was the airline’s fault for failing to identify the issue before airlifting the passenger from Lagos,” Achimugu stated.
He noted that his role was to protect all aviation stakeholders, including passengers and airlines, while upholding the regulations of the civil aviation authority.
Achimugu said he had demanded that Kenya Airways issue a public apology to both the passenger and the NCAA. The airline has since released an updated statement reflecting the true events that occurred in Nairobi.
Present at the meeting were Kenya Airways’ Country Manager, James Nganga; Station Manager, Eric Mukira; and Duty Manager, Ezenwa Ehumadu.
